Cancellation policy

We understand that life happens, and sometimes you may need to cancel an order. Our cancellation policy is designed to offer flexibility, while also maintaining efficiency in processing orders.

Order Cancellation
You may cancel your order at any time before it has been shipped. To cancel your order, please contact us immediately at info@vitalsherb.com with your order number.

Post-shipment Cancellations
Once your order has been shipped, cancellations are no longer possible. You will need to follow our refund process if you wish to return the product after it arrives.

Cancellations Due to Error
If there was an error in processing your order, we will notify you promptly and provide you with a full refund.